Frequently Asked Questions

Use the compatibility finder on this site, check your chassis code on the door frame, then match the head-unit menu style (COMAND vs MBUX).

Many 2012–2014 vehicles with NTG 4.5/4.7 remain supported for regional map packs—confirm your exact part number at checkout.

Yes for download + USB preparation. You format the USB on macOS and copy the extracted package as described in the installation guide.

VIN-matched activation ensures the FSC / license aligns with your head unit and region, reducing failed installs.

No—map licenses are region-specific. Select the region where you drive; contact support if you relocate.

Most digital orders are fulfilled quickly after payment; USB adds dispatch and shipping time.