Question 1

How do I know which navigation system I have?

Accepted Answer

You can identify your system by looking at the main menu design. NTG5 usually has a carousel menu at the bottom, while NTG6 (MBUX) features large touch-sensitive tiles and responds to 'Hey Mercedes'.

Question 2

Will this update work on a Mac?

Accepted Answer

Yes, if you choose the download option, you can format your USB to exFAT on a Mac and copy the downloaded files over.

Question 3

Do you support Japanese or US imported cars in Europe?

Accepted Answer

Imported cars require a complete region conversion first. A standard map update will not change the region of your head unit.

Question 4

Is my older NTG4.5 supported?

Accepted Answer

Yes, we support NTG4.5/4.7, but please contact us via WhatsApp first to verify your exact software version.

Question 5

Does this affect my Mercedes warranty?

Accepted Answer

No, these are official factory map data files. Updating your maps does not void any warranties.

Question 6

How long does the installation take?

Accepted Answer

Installation usually takes between 30 to 60 minutes depending on the system type and map size.

Question 7

Do I need to keep the engine running?

Accepted Answer

Yes, we highly recommend keeping the engine running to prevent the battery management system from shutting off the head unit during the update.

Question 8

Can I drive while it updates?

Accepted Answer

Yes, you can drive your vehicle normally while the update processes in the background.

Question 9

What size USB stick do I need?

Accepted Answer

For most regions like Europe or North America, you will need a high-quality 64GB USB 3.0 flash drive.

Question 10

It says 'No update found on USB', what do I do?

Accepted Answer

Ensure the USB is formatted to exFAT and that the map files are placed directly on the root of the USB drive, not inside a folder.

Question 11

Where do I find my VIN?

Accepted Answer

Your 17-character VIN can be found on the driver's side dashboard where it meets the windshield, or on your vehicle registration documents.

Question 12

What is an FSC code?

Accepted Answer

An FSC (Freischaltcode) is a unique 20-digit alphanumeric password required by your head unit to unlock the new map data. It is tied to your specific VIN.

Question 13

What is the difference between One-Time and Lifetime FSC?

Accepted Answer

A One-Time code only works for the current map version. A Lifetime code allows you to install future map updates (e.g., 2026, 2027) without ever needing to buy another code for that specific vehicle.

Question 14

Can I use the FSC code on a second car?

Accepted Answer

No. FSC codes are cryptographically generated using the specific VIN of the vehicle and cannot be shared or reused.

Question 15

What countries are included in Europe maps?

Accepted Answer

The Europe package includes full coverage for the UK, Ireland, France, Germany, Italy, Spain, Portugal, Scandinavia, and Eastern Europe.

Question 16

What covers the North America map?

Accepted Answer

North America includes the USA, Canada, Mexico, Puerto Rico, and the Bahamas.

Question 17

Do you offer Middle East maps?

Accepted Answer

Yes, Middle East mapping is available and covers the UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait, and surrounding nations.

Question 18

How quickly do I get my download link and code?

Accepted Answer

FSC codes and download links are usually generated and emailed within 15 to 30 minutes during our business hours.

Question 19

Do you ship physical USBs worldwide?

Accepted Answer

Yes, we offer worldwide shipping for physical USB drives. Shipping times vary by location.

Question 20

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and Apple Pay.

Question 21

Is my payment secure?

Accepted Answer

Absolutely. We use industry-standard Stripe and PayPal gateways with full SSL encryption. We do not store your card details.

Frequently Asked Questions

Compatibility

Installation

VIN & FSC Codes

Regions & Coverage

Payment & Delivery

Still have questions?